SHIPPING Free shipping on all orders to the UK and Europe. No minimum order required. Estimated delivery times: • United Kingdom: 7–15 business days • Europe: 10–20 business days Orders dispatched within 1–3 business days. Tracking number sent by email once dispatched. RETURNS 30-day return policy from date of delivery. • Item must be unused and in original packaging • Contact us within 30 days of receiving your order Email petsgohelpme@gmail.com with your order number to start a return. We respond within 24–48 hours. Refunds processed within 5–7 business days. DAMAGED OR WRONG ITEM Contact us immediately with a photo and your order number. We will send a replacement or full refund at no cost to you.

HOW LONG DOES DELIVERY TAKE? UK: 7–15 business days. Europe: 10–20 business days. Orders dispatched within 1–3 business days. WHERE DO YOU SHIP FROM? We ship from international fulfilment partners, allowing us to offer free shipping on every order. CAN I TRACK MY ORDER? Yes. You will receive a tracking number by email once your order is dispatched. WHAT PAYMENT METHODS DO YOU ACCEPT? Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All transactions are SSL encrypted. WHAT IF MY ITEM ARRIVES DAMAGED? Email petsgohelpme@gmail.com with a photo and your order number. We will send a replacement or full refund at no cost. HOW DO I RETURN AN ITEM? 30-day return policy. Item must be unused and in original packaging. Email us to start the process. CAN I CHANGE OR CANCEL MY ORDER? Contact us within 12 hours of placing your order at petsgohelpme@gmail.com. IS MY DATA SAFE? Yes. We comply with UK GDPR and EU GDPR. We never sell your data. DO YOU OFFER DISCOUNTS? Subscribe to our newsletter for exclusive member offers and early access to sales.

ACCEPTED PAYMENT METHODS • Visa & Mastercard (credit and debit) • American Express • PayPal • Apple Pay • Google Pay All payments are processed through secure, SSL-encrypted gateways. We never store your card details. BUYER PROTECTION ✦ 30-day return policy ✦ Full refund or replacement for damaged or incorrect items ✦ Tracking provided for every order ✦ Support: petsgohelpme@gmail.com Your personal data is protected in accordance with UK GDPR and EU GDPR regulations.